What do I
need to do to cancel my account?
In order to cancel your account,
Merchant Partners requires that a 30-day written notice be submitted via fax or
US mail. On the cancellation notice please verify the purpose of the account
cancellation, along with the company name, 5 digit Account ID, signature of the
primary contact on record, and an email address to which a confirmation can be
sent. Please do not assume
your account is cancelled until you receive confirmation via
email.
My website
will be down for a while. Do I still have to pay Merchant Partners a monthly
service fee?
You have the choice to put your account
on a temporary deactivation. During this time your account will be temporarily
deactivated, you will not incur any fees. With the temporary deactivation you
have 6 (six) months to reactivate the account for the fee of $50.00. If you
choose to reactivate the account after 6 months, you would be required to pay
whatever the current setup fee for new accounts is.
What length
of time can a consumer "charge back" an ACH transaction after it has been
submitted?
In the ACH industry a "charge back" is
called a "Return." ACH rules allow a consumer 60 calendar days (includes
weekends and Holidays) to contest a transaction.
The 60 days start the day after the
money is withdrawn from the consumer's account. This could be up to 4
business-banking days after the original
transaction.
After the 60 days, it may take up to 4
business banking days for the return to be received by Merchant Partners. The
merchant is informed of the return the same day Merchant Partners receives it.
If the bank has trouble identifying the return, it may be a couple of weeks
before Merchant Partners receives it and informs the
merchant.
How secure
is my transaction information?
The Online Merchant Center system
protects consumer payment information while in transit over the Internet.
Security mechanisms use mathematical
algorithms to encrypt data before it is sent and decrypt the data as it is
received. The Online Commerce Suite
uses RSA or Triple DES for secured network transactions.
For more detailed information refer to
the Online Commerce Suite Integration Guide
documentation.
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Which Credit Card Processors is Merchant Partners compatible with?
Merchant Partners processes through the
following credit card authorizing networks:
- 1stMILE Mastercard
- ACH Only/None
- American First Finance
- Axiom
- Bank Adapter
- Big O Tires
- CFNA
- Comenity Capital
- Concora Credit
- Cross Check
- CyBrCollect Payment
- EasyPay Finance
- Elavon N.A. (formerly NOVA)
- EPX
- First Data Nashville Host Capture
- First Data Nashville Terminal Capture
- First Data North
- First Data Omaha
- Flying J
- Global Payments East
- Goodyear
- Oculus
- Paymentech ISO EMV
- Paymentech-Tampa
- Profituity
- Rapid Direct Connect
- RoadSync
- Sage Payments File Based
- Sage Payments Live
- Synchrony Car Care
- TabaPay
- TSYS/Vital
- Vantiv Litle XML
- Versatile
- WEX Direct
- WorldPay Certification Platform
- WorldPay Core
- WorldPay ISO 8583
- WorldPay Lynk
- WorldPay TCMP
What
information is required to configure my authorizing
network?
Mapp
(Globalpayments Central):
*Merchant Account Number:
This may vary in the number of
digits
*TID:
Will always contain a two-digit prefix,
usually EA. 13 digits
*Name of the merchant account provider
and phone number
Network1:
*EFT Secure M_Key:
12 digits
*EFT Secure M_ID:
12 digits
*Merchant ID:
16 digits
*Terminal ID or V Number:
8 digits
TSYS (Vital):
Merchant
Name
Acquirer Bin:
6 digits
Phone Number:
The merchant's customer service phone
number
Merchant Number:
12 digits
Terminal Number:
4 digits
Merchant Location:
Merchant's
City
Merchant State:
Merchant's
State
Merchant Category Code:
4 digits
Merchant Location Number:
5 digits
Agent Number:
6 digits
Chain Number:
6 digits
Store Number:
4 digits
Terminal ID Number/V Number:
8 digits
City Code:
Merchant's Zip
Code
Name of the merchant account provider
and phone number
Digital Courier:
VID:
6 digits
Password:
8 digits
Paymentech Tampa:
Client #:
4 digits
Mid:
12 digits
Tid:
3 digits
Merchant account provider (bank name)
and phone number.
Nova:
*BIN:
6 digits
*Merchant ID:
16 digits
*Terminal ID:
16 digits
Echo:
Terminal ID:
10 digits
Name of the merchant account provider
and its phone number.
FDR-7 (FirstData Omaha):
Merchant account number assigned by the
issuing bank. > The number varies
between 14-16 digits.
FDC Nashville:
*Merchant ID:
16 digits
*Terminal ID:
16 digits
The product ID (PID) for the Online Commerce Suite is 822700. The VID is 227.
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What are the settlement times for the terminal capture (batch settlement) Authorizing Networks?
Open batches will be closed and settled daily at the following times. All times are Pacific time zone. Note: Open batches that exceed the transaction threshold will be closed and settled whenever they hit the threshold. To view the status of a particular batch, login to the Online Merchant Center and select the Settlement Report menu option.
FDC-Nashville: 3:00pm (transaction threshold of 200)
FDR-7: 3:00pm (transaction threshold of 499)
Nova: 12 Noon (transaction threshold of 200)
TSYS (Vital): 12 Noon (transaction threshold of 200)
Mapp, Echo, Network1, Digital Courier, and Paymentech Tampa are host capture, meaning that the authorizing network settles the transactions. For information regarding host capture settlement times, contact the authorizing network directly.
How do I
process a voice authorization?
Login to the Online Merchant Center and
scroll down to the Virtual Terminal in the left-hand frame.
Select the Process Online Charge
screen. Enter the transaction
information and select the Voice Auth Capture radio button.
Enter the authorization code and submit
the transaction.
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I don't have
access any of the menus on the left-hand frame. It says I need to contact my
administrator for access.
If you're using Internet Explorer,
please do the following:
Select
Tools
Click on Internet
Options
Under Temporary Internet Files, select
Delete Files.
Next box will prompt you to select,
Delete all offline content, and select OK.
You will be taken back to the Internet
Options box, select OK.
If you're using Netscape Navigator,
please do the following:
Click on
Edit
Select
Preferences
Under Category files, select
Advanced
Next select on
Cache
Select Clear Memory
Cache
After you have cleared the Memory Cache,
select Clear Disk Cache
Now select
OK.
After following these instructions you
should be able to access all the Menus in Online Merchant
Center.
What is
AVS?
Address Verification System (AVS)
matches the known address information on file at the cardholders issuing bank’s
AVS database against the billing address information provided by the
consumer/merchant.
If the information does not match, the
transaction is declined. Transactions declined due to non-match of AVS are still
pre-authorized (reserved/hold amount that will decrease the consumers limit) by
the credit card network, but the sale amount will not be charged to the credit
card holder's account and will not be deposited to your bank
account.
Merchants have the option of selecting
the level of match required for an approved transaction.
Refer to the FRISK™ section of the
Online Documentation for more information regarding configuring AVS
options.
The service only applies to credit card
transactions.
Do you
provide a shopping cart?
Yes, a basic shopping cart is included
in the Online Commerce Suite. A
full-featured shopping cart is also available for merchants that require more
advanced shopping cart capabilities. >
Contact Customer Service for details.
How long does it take for a transaction to
take place?
Transactions submitted to the Online
Commerce Suite payment gateway engine are processed in real time, and take
approximately 1-3 seconds to return a response.
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